1 credit = 1 AI workflow. Used for a variety of different jobs that our Knowledge Agents can support.
Individuals and teams can get back as much as 7+ hours a week by using their credits effectively.
Billed in advance. Credits get cheaper the more you use, with flexible billing options based on usage.
One AI credit = one Mash query or AI-assisted action. Each credit typically saves your team 30+ minutes of manual work — research, synthesis, drafting, or analysis that would otherwise sit in someone's queue. Most people use roughly 50 credits per person per month at typical adoption
Credits are purchased in advance as a minimum package at the start of each billing period. Unused credits do not carry over to the next month — they expire at period end. This keeps your spend directly tied to active usage. If you want a hard cap so spending never exceeds a budget ceiling, we can configure that on any plan.
Additional credits beyond your package are billed at $0.90 per credit. We'll notify you before you hit your limit, and you can choose to top up or set a hard cap that stops usage at the ceiling — whichever fits your budget process better.
Competitors often require a large upfront commitment before you've seen results — and adoption is rarely guaranteed. Mash is designed so that your cost scales with your actual usage and ROI. No shelfware, no wasted spend, no pressure to justify a sunk cost.
Yes. Seeing value before making a decision is a core part of how we work. Reach out to discuss what a scoped pilot looks like for your team — we'll define success criteria together before anything is signed.
Mash is designed for teams handling sensitive knowledge, and the responsibility that comes with it.